FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@asimplehero.com.

Q1. Where do you ship from?

A1. We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as difference factories specialise in different areas of manufacturing.

Q2. How long will it take for my items to arrive?

A2. It will usually take 10-20 business days for all the orders to arrive.

Q3. How long will it take to receive a tracking number?

A3. It will usually take between 2-5 business days.

Q4. Where can I place an order from?

A4. Anywhere under the sun! We ship worldwide.

Q5. Is shipping really free?

A5. Yes, shipping is REALLY FREE. There will be no surprises there.

Q6. Which currency will I be charged in?

A6. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q7. Who can I contact if I have a problem with my order?

A7. Read through this FAQ page thoroughly. As for further questions, please send us your questions at support@asimplehero.com. We are determined to serve you well and deliver on our promise.

Q8. If I enter my email address, will you sell my information?

A8. We DO NOT sell customers information. Emails are strictly for follow-ups and to send newsletters of our promotions and discounts for your perusal.